Thank you for shopping at Personalized Mall. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders. Please review this policy carefully to understand how and when your items will be shipped.

Order Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery estimates depend on your location and the shipping method chosen at the time of checkout.

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 3-5 business days

Shipping Confirmation & Order Tracking

You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Personalized Mall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Personalized Mall is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship only within the United States. For international shipping inquiries, please contact us directly to discuss options.

Returns Policy

Our Refund and Returns Policy provides detailed information about options and procedures for returning your order.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: sales@personalizedmall.com
Phone: 954-997-2648
For more information, please visit our Contact Us page.