At Personalized Mall, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds. Please read this policy carefully to understand your rights and obligations.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within 30 days of the original purchase date.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products
- Gift cards
- Health and personal care items (for hygiene reasons)
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at sales@personalizedmall.com or call us at 954-997-2648 to request a return authorization.
- Once your return is authorized, you will receive instructions on how to send your item back to us.
- Package the item securely and include the original receipt or proof of purchase.
- Ship the item to the address provided in the return instructions.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@personalizedmall.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@personalizedmall.com or call us at 954-997-2648 for further assistance.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: sales@personalizedmall.com
Phone: 954-997-2648
For more information, please visit our Contact Us page.